We offer a data driven platform to discover, optimize in real time
and automatically your processus and make your Business more profitable.
Application Smart Monitoring proactively manage incidents in order to limit the impact on customer experience and revenue.
Having the capacity to continuously uncover how business processes operate is the only alternative to having real time image of business operations, which is the starting point for any optimisation strategy.
Process mining and monitoring is mapping your different business processes, measuring the quality, performance and conformity of processes and helping you to keep them in control from end to end.
Offer a unique customer experience omnichannel and customize your customer relationship.
Customer journey analysis is mapping and analyzing customers journeys that allows the identification customers segment with attrition risks and thus allow the implementation of actions to eliminate those risks.
360° enterprise view
DATA EXPLORER provides a detailed and accurate description of your business processes as they are not as they supposed to be, to help you to identify strength and weakness in your operations.
Diagnostic time in less than 5 mn
DATA EXPLORER allows you to easily identify the root cause of any failure or the changes to optimize your performance.
Improve customer satisfaction
DATA EXPLORER identifies in a proactive way, all the non-compliant or failed processes that may impact customer satisfaction, and maps their journey to let you create personalized relationships for a better matching of customer expectations.
Improve and secure your revenues
The eradication of defects and the optimization of the performance of your processes leads to a significant reduction in operating costs.
The continuous analysis and optimization of interactions and customer journeys increases your revenues.
At the end of the day it may represent several million dollars of profits.
Our disruptive approach based on process mining and IA algorithms allows us to analyse your data in real time to discover your processes rather than describing how they are supposed to operate.
We analyse the massive data produced by computer applications and related to their own operation. We combine big data technologies that enable us to collect and analyse these large amounts of data, with process mining and artificial intelligence technologies, to discover and characterise processes.