We offer a data driven platform to discover, optimize in real time
and automatically your processus and make your Business more profitable.
ASM
Application Smart Monitoring proactively manage incidents in order to limit the impact on customer experience and revenue.
Application Smart Monitoring is mapping you Information system, measuring the quality and performance of you applications and helping you to correct proactively incidents.
PMM
Having the capacity to continuously uncover how business processes operate is the only alternative to having real time image of business operations, which is the starting point for any optimisation strategy.
Process mining and monitoring is mapping your different business processes, measuring the quality, performance and conformity of processes and helping you to keep them in control from end to end.
CJA
Offer a unique customer experience omnichannel and customize your customer relationship.
Customer journey analysis is mapping and analyzing customers journeys that allows the identification customers segment with attrition risks and thus allow the implementation of actions to eliminate those risks.
1
Insights
360° enterprise view
DATA EXPLORER provides a detailed and accurate description of your business processes as they are not as they supposed to be, to help you to identify strength and weakness in your operations.
2
Agility
Diagnostic time in less than 5 mn
DATA EXPLORER allows you to easily identify the root cause of any failure or the changes to optimize your performance.
3
Quality
Improve customer satisfaction
DATA EXPLORER identifies in a proactive way, all the non-compliant or failed processes that may impact customer satisfaction, and maps their journey to let you create personalized relationships for a better matching of customer expectations.
4
Profitability
Improve and secure your revenues
The eradication of defects and the optimization of the performance of your processes leads to a significant reduction in operating costs.
The continuous analysis and optimization of interactions and customer journeys increases your revenues.
At the end of the day it may represent several million dollars of profits.
We help you to get the maximum profit of your data.
Our disruptive approach based on process mining and IA algorithms allows us to analyse your data in real time to discover your processes rather than describing how they are supposed to operate.
We analyse the massive data produced by computer applications and related to their own operation. We combine big data technologies that enable us to collect and analyse these large amounts of data, with process mining and artificial intelligence technologies, to discover and characterise processes.
Descriptive
To provide an accurate picture of your processes, as they are, not as they are supposed to be.
Diagnostics
To locate blocking points, slowness and non-conformance of discovered processes.
Prescriptive
To identify and characterize the corrective actions to make processes more fluid and effective.
Predictive
To predict future trends and avoid any drift, in a proactive way.