You’re member of the sales team. You want to follow your sales in real time all over you distribution channels and be sure that any customer order is fully completed.
Our Process Mining & Monitoring module allows you to:
- Discover and document your E2E delivery processes
- Detect in real time any processes failure or slowness, impacting your sales and customers
- Optimize your processes, to improve the efficiency and effectiveness of your operations and provide a seamless customer experience
Improve the ordering/delivery process
Your issue
- Your vision and understanding of the order to bill process is not reflecting the reality. You would like to know how the nominal process and all its variants really works in the real life.
Our strengths
- Softbridge discover and document your businesses processes as they are in the real life. Your ordering/delivery process and all its variants are described as-they-are; the perfect reflect of the operational reality. Any change of the processes is detected and analyzed, to automatically update the process plan without any human effort, thus providing a robust solution for change management.
Your benefits
- Your always have an up-to-date vision of your operational processes
- You can manage in real time the performance and effectiveness of your E2E ordering/delivery process
- You can make sure every sales order is fully delivered on time
Improve the transformation rate of your sales channels
Your issue
You don’t have the real time vision of visitors, visits and sales on your distribution channels.
Our strengths
Softbridge provides a real time analysis of your visitors, visits, sales of on your distributions channels, with the root cause of any issues influencing the transformation rate.
Your benefits
- Tracking of your transformation rate on any channels
- Comparison of the performance and transformation rate on your different touch point
- Identification of any issue impacting your sales funnels.
Optimize your E2E ordering/delivery process
Your issue
You do not know how to easily identify the actors and tasks that affect the quality and performance of your ordering/delivery processes.
Our strengths
Softbridge provides a hierarchical vision of your processes. Processes, sub-processes, activities and actors are analyzed from a quality and performance perspective.
- Global process time, from order to delivery, is analyzed to identify where time is wasted and why.
- Performance and effectiveness of actors or sub-processes is controlled with Service Level Agreements. Alerts are triggered on SLAs violation.
- Painpoints are identified as well as corrective actions to optimize your E2E process.
Your benefits
- A truly continuous improvement approach for process optimization
- An optimization plan based on deep data analysis.
- A real time monitoring of processes and actors, from quality and performance perspective.
- Alerting mechanism in case of slowness or quality degradation
You’re working at the marketing division, and you would like to manage the customer journeys, analyze customer behaviors and provide a consistent cross channel customer experience to better satisfy customer expectations.
Our Customer Journey Analytics module allows you to:
- Discover, analyze, visualize and navigate through the Customer Journey Maps
- Understand customer behaviors and their evolutions
- Acquire, satisfy and retain customers through a personalized experience
Provide customer journey in line with customer needs and requirements
Your issue
You do not know how to capture and analyze all the interactions you have with your customers on your different touch points. You have no visibility on customer journeys
Our strengths
- Identity federation of your customers on the different touch points for a Person Centric vision
- Real-time capture and analysis of customer interactions across all your touchpoints
- The vision of both individual’s customer journeys and global customer journeys map.
Your benefits
- A depth knowledge of your customers and their behavior
- A service offer adapted to the needs of your customers, to enhanced loyalty
Stand out through the quality and a personalized customer experience
Your issue
You do not have a clear vision of your customers' journeys and their areas for improvement
Our strengths
- Discover customer journeys and provide customer journeys map.
- Measure the quality and performance of each customer interaction.
Your benefits
- A smooth and optimal customer experience across all channels
- Create intimacy with your customers
Influence customer journeys in accordance with the strategy of your company
Your issue
You do not know how to analyze the needs and behaviors of your customers
Our strengths
- Characterization of typical routes applicable to different use cases
- Predictive analysis of customer behavior
Your benefits
- The ability to influence customer behavior to manage your channel mix or improve loyalty.
You work in the Financial Department, you want to control the financial flows and detect any fraudulent behavior.
Our Process Mining & Monitoring (PMM) and Customer Journey Analytics (CJA) modules allow you to:
- Put your payment processes under control
- Secure your income
- Identify and control risks of fraud
Optimize the income collection process
Your issue
You do not have a real-time view of unpaid rates and incomes collection times
Our strengths
Discovery and supervision of the payment process for each of your customers, for any payment mean.
Your benefits
- Real-time identification of uncashed payments and bad payers
- Decrease payment terms
Detect fraudulent behavior
Your issue
You do not have the information to ensure that you are not a victim of internal or external fraud
Our strengths
- Discovering and supervising the sales, purchasing and cash flow paths
- Detection, analysis and real-time monitoring of fraudulent journeys
Your benefits
- Detection of atypical behavior from employees, partners or customers
- Real-time identification and treatment of suspected cases
Control the payment terms of your suppliers
Your issue
- You do not know how to easily identify the actors and tasks that affect the performance of the supplier payment process
Our strengths
- Quick and accurate identification of the root causes of delays in the supplier payment process
- Real-time analysis of the impact of any process malfunction on suppliers
Your benefits
- Compliance with contractual and legal payment deadlines for suppliers
- Build a confident relationship with your suppliers
You work in the IT Department, you want to proactively manage your incidents and limit their impact on customer experience and company’s revenues.
Our Application Smart Monitoring (ASM) module allows you to:
- Optimize the quality and performance of your information system
- Identify and correct problems proactively
- Discover and control the operation of the information system serving the business lines
Control the IT operation to deliver "best in class" service to your business lines
Your issue
You don’t have an accurate view on the quality and the performance of your Information System, to support business processes.
Our strengths
Discovery and detailed analysis of quality and performance at application chains, application and services levels.
Your benefits
- Real time diagnosis (root cause analysis) allowing proactive correction of technical incidents
- “One clic” customer impact analysis to identify all the impacts on customer and revenues
- Identification and correction of all issues allowing lasting improvement in quality and performance
Optimize your operations and decrease operational expenses
Your issue
You face difficulties to quickly locate and characterize technical incidents and to ensure a high availability rate of your Information System.
Our strengths
The precise and instantaneous identificationof technical errors and IS performance problems
Your benefits
- Simultaneous monitoring of applications and business processes
- Real-time dashboard, bridging the gap between Information System and Business department’s, point of views.
Evaluate the impact of IT failures on the company's revenues
Your issue
You have difficulty to easily measure the impact of technical incidents on processes, users and customers.
Our strengths
- Instant identification of degraded processes and pending customer requests
- Prioritization of corrective actions to optimize the quality and performance of IS
Your benefits
- Discovery and permanent updating of how the IS works in the service of the various entities of the company
- Constant knowledge of the business context for each use of any application service
Notre solution est particulièrement utile pour les compagnies de télécommunications, marché dans lequel les demandes clients sont à la fois nombreuses et variées car initiées sur différents canaux (Web, centre d’appel, boutique physique…). En effet, DATA EXPLORER est capable de vous dire comment fonctionne vos processus métiers afin que vous puissiez garantir une expérience client omnicanal de qualité, le tout grâce à vos données.
- Informatique
- Comptabilité et Finance
- Marketing et Vente
Garantir le bon fonctionnement de vos applications
Problème rencontré
- Vous ne savez pas localiser et caractériser rapidement les incidents techniques
Nos atouts
- Découverte et analyse fine de la qualité et de la performance des chaînes applicatives
- Localisation précise et instantanée des erreurs et des lenteurs du SI
Vos bénéfices
- Diagnostic immédiat (en moins de 5 minutes) permettant une correction proactive des incidents techniques
- Identification et correction systématique de tous les incidents permettant une amélioration durable de la qualité et des performances
Connaître l’impact des incidents techniques sur les processus, les utilisateurs et les clients de l’entreprise ainsi que sur les revenus
Problème rencontré
- Vous ne savez pas mesurer rapidement l’impact de vos incidents techniques
Nos atouts
Identification des processus dégradés et des demandes clients en souffrance
Priorisation des actions correctives à mener en fonction de la gravité des incidents
Vos bénéfices
Découverte et mise à jour constante de la façon dont fonctionne le SI au service des clients
Optimisation des coûts opérationnels (>500K/an)
Optimiser la rentabilité de l’entreprise
Problème rencontré
- Vous rencontrez des difficultés à sécuriser vos revenus et à lutter contre la fraude
Nos atouts
Caractérisation et mise à jour constante des parcours clients
Détection des parcours clients atypiques (Fraude…)
Vos bénéfices
Connaissance fine des comportements clients
Identification et traitement des cas suspects en temps réel
Suivre chaque flux financier
Problème rencontré
Vous ne savez pas comment assurer l’encaissement sur les processus de paiement et facturation
Nos atouts
Découverte et analyse de la qualité, performance et conformité des processus
Localisation précise et instantanée des erreurs et des goulots d’étranglement au sein des processus
Vos bénéfices
Amélioration de la performance des acteurs et systèmes impliqués dans ces processus
Diagnostic immédiat, permettant une correction proactive
Comprendre les attentes des clients
Problème rencontré
- Vous ne savez pas interpréter les comportements de vos clients pour mieux répondre à leurs attentes
Nos atouts
Cartographie des parcours clients en temps réel
Calcul du niveau de satisfaction du client à chaque étape de son cycle de vie
Vos bénéfices
Expérience client fluide et exemplaire sur tous les canaux
Diminution du nombre de réclamations clients (-30% en 6 mois)
Influencer le comportement des consommateurs dans de sens de vos objectifs
Problème rencontré
- Vous ne savez pas comment les clients raisonnent et font leurs choix
Nos atouts
Analyse des comportements clients et de leurs évolutions
Caractérisation de parcours types, applicables à différents cas d’usages
Vos bénéfices
Comprendre comment présenter votre offre de manière à gérer un impact maximal chez le client
Prévoir les tendances à venir (IA prédictive)